Frequently Asked Questions
Everything you need to know about getting started, the credit system, and how virtual and at-home sessions work. Still stuck? CAASI, our AI concierge, is one click away.
Getting started
New clients can grab our intro offer, 20 credits for just $20, through our booking portal. Once you have credits, book your first session directly online. Choose virtual or at-home, pick a date and time, and Lakiesha will take care of the rest.
The intro offer is 20 credits for $20, exclusively for new clients who haven't previously purchased any SWEAT Mobile package. It's the perfect way to experience your first virtual session (10 credits) with credits to spare, at a fraction of the regular rate.
Yes, we welcome couples and small groups of up to 4 clients per session. Sessions are priced per session (not per person) at standard credit rates. Training together is a great way to share the experience and stay accountable.
Credits & pricing
Credits are SWEAT Mobile's currency. Every credit is always worth $3, with no hidden fees. A virtual 30-minute session costs 10 credits ($30); an at-home 30-minute session costs 15 credits ($45). Purchase credits in packages and use them to book whenever you're ready.
Yes. Credits expire 1 year after purchase. The one exception is the Intro Offer: those credits expire 3 months after purchase, so be sure to book your first sessions while they're fresh.
60-minute sessions are available but cannot be self-booked through the portal at this time. Contact us directly or ask CAASI to arrange. Virtual 60 min = 20 credits ($60); at-home 60 min = 30 credits ($90).
No, and that's intentional. Every credit is $3 regardless of package size. We believe in transparent, consistent pricing. Larger packages simply mean more sessions ready when you need them.
Sessions & logistics
A device with a camera (phone, tablet, or laptop), a reliable internet connection, and enough clear floor space to move. No equipment required. Lakiesha will design your session around what you have available.
We currently serve Stockton, California. At-home sessions can take place at your home, backyard, a local park, or your workplace (space permitting). Virtual sessions are available to anyone, anywhere.
New clients are trained by Lakiesha Williams, our lead trainer and COO/CFO, NASM certified with 20+ years of experience. Rodger Williams is also certified but currently works with existing clients by referral only.
You can cancel or reschedule free of charge up to 2 hours before your session starts. Cancellations made less than 2 hours before the session are marked as a Late Cancel, and the credits used to book that session are forfeited — no additional fees are ever charged. There is also a 2-hour grace period after booking: if you cancel within 2 hours of placing a booking, no penalty applies.
Please note that 3 Late Cancels within 1 month will flag your account and pause your ability to book new sessions. To lift the flag, text us at (209) 219-2293.
Meet CAASI, Your AI Concierge, Available 24/7
Can't find the answer you're looking for? CAASI is SWEAT Mobile's AI-powered front desk: always on, always ready. Whether you're booking a session at midnight or trying to figure out how many credits you need, CAASI has you covered.
Booking Help
Guides you through selecting a session type, package, and available time slot.
Credits & Pricing
Explains the credits system, calculates costs, and helps you choose the right package.
General Questions
Answers questions about services, policies, session logistics, and more.
Trainer Connection
Escalates to Lakiesha or Rodger directly when a personal touch is needed.
Always Available
No hold times, no business hours. CAASI is live 24/7 on the website and in the SWEAT Mobile app.
In-App Support
Also available inside the SWEAT Mobile app for on-the-go assistance.
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Still Have Questions?
The fastest way to get answers is to just get started. 20 credits for $20, no contracts, no commitments.
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Intro Offer
$20
20 training credits
New clients only · $3 per credit after
Claim it now