FAQ
Looking for a specific answer, take a minute to check these Frequently Asked Questions
COVID-19
Above all, SWEAT is committed to keeping our members and visitors to our facilities safe. According to the CDC, wearing a face mask is recommended at all times. However, wearing a face mask is not to protect you, but it may protect others from the virus or other germs from being spread by you.
If the CDC requirements do not recommend wearing a mask indoors, then it will be optional.
However, when wearing masks are recommended, we ask you to wear your masks when entering/exiting the building. Please wear your mask until you get set up at your designated, social distanced workout area, or on your spin bike then, you may take it off if you desire.
However, we do highly recommend wearing one if it provides adequate oxygen while performing the exercise. We will have masks available for anyone who desires.
We have adopted enhanced cleaning methods consiting of directing our members and guests to clean all shared use equipment (i.e. dumbbells, kettlebells, spin bikes, etc.) before and after use. We are providing each participant with a spray bottle of hospital grade disinfectant and clean towel for exclusive use during their visit which will be collected and washed daily. In addition, our staff will clean all common area surfaces and equipment during the 15 minutes allotted between classes.
To limit the use of shared items, especially porus items which can easily absorb body fluids, we require you to clean our mats before and after each use. We recommend guests bring their own mat. We also highly recommend bringing a personal towel to wipe away sweat.
We adhere to the guidelines recommended by California Governor Gavin Newsom. The guidelines and current ranking for San Joaquin County are listed on the official website https://covid19.ca.gov .
We are OPEN and we are currently allowed to host classes and personal training appointments in person. Check the Contact Us page for our business hours which also reflect our class schedule .
We also to provide virtual services online through a seamless integration to Zoom. Nothing has changed about the booking process, you will be provided a link to join the Zoom session you are scheduled and pre-booked to attend.
If you have other questions, you may chat with us online or call and leave us a message at 209-956-9000. Registered users can also text us at 209-219-2293.
General Questions
Indoor Cycling & RealRyder ABF8 Bikes
Probably so, depending on the type of event – let’s talk. Inquire at the front desk or email us using the link on the home page or the form on the contact page to find out about our SWEAT Corporate Group Classes for clubs, sports teams, and corporations.
Classes and Training
Class Reservation and Check-in System
We believe we have provided several quick and easy to use methods to assist you with self-registering into our classes.
You can schedule a class from our brand new SWEAT Mobile app, or on our website. We would be more than happy to sit with you to help you get started.
With that said, we strongly recommend that you pre-register yourself for the class or classes you want to attend. Registering for a class does several things, it guarantees a spot is reserved for you including any equipment needed (i.e. Kangoo Jump boots, Kettlebells and hand weights, RealRyder bikes), it allows our staff to plan for the number of students and assist any new student with getting set up which, overall helps to reduces our costs.
Once you arrive for your class, you are also required to “sign in” into the class you reserved prior. There are Self Check-In iPad computers located at the front desk or, to speed through the check-in process, you can sign in from your mobile device; once you are signed in, look for upcoming schedule; you will find a Check In and cancel button. If you need further assistance, click here to access instructions on our blog or, ask your coaches/instructors/trainers.
6/1/20 UPDATE: COVID-19 requirements have restricted the gathering of groups to 10 or less which SWEAT has complied with. Also, we have removed the self check-in iPad stations to reduce the risk of spreading infectious germs.
Good news, SWEAT offers 2 mobile solutions for your mobile devices; SWEAT LLC is our custom mobile app that you download and install from the Apple Store or Google Play.
For your convenience, links to both the App Store and Google Play are provided here on each page of our website; the other is a browser friendly web app that you do not actually install (click here ). Both methods are absolutely FREE!
Great question. This sometimes occurs due to a timing issue when your auto-renew payment has not been processed yet.
You can find when your auto-renew payment is due to be processed in the SWEAT Mobile app under “Purchases” which is accessible by pressing the upper right profile picture (or your initials if you have not uploaded a photo).
For example, today is Jun 25th; if you are on auto-renew, look for the Expires date (i.e. Jul 1st). If you attempt to book a class on July 1st or beyond, you will be asked to pay now.
You can simply purchase applicable individual Credits or, wait until your auto-renew payment occurs on Jul 1st (usually between 1:00-3:00 am PST).
Policies
If you have a membership agreement on auto-renew (which includes the 12-Month Term, 6-Month Term, or Monthly Renew Term agreements) it previously was set to automatically renew at the end of the term.
In 2019, if you have a (6-Month or 12-Month Term) membership agreement, it will cancel and no longer auto-renew at the end of the term.
Additionally, in 2020, we introduced a (3-Month Term) membership agreement; it will also cancel at the end of the term.
To cancel your (Monthly Renew) membership, you must use the Cancel Membership button (on the home page), provide a 30-day notice, and complete the request form indicating you wish to cancel your membership agreement.
Our (No Renew) memberships cancel at the end of the month and do not auto-renew.
Our (1 Year) Paid-In-Full (PIF) agreement memberships auto-renew and previously converted to their corresponding Monthly Renew Term membership agreement at the end of the agreement.
All membership types sold in 2019 and after will expire at the end of their term.
UPDATE: As of January, 1st, 2023, all legacy memberships have been deactivated, in favor of our new Credits Packages .
If you have a membership designated as Monthly Renew, you are required to provide a 30-day notice prior to your next payment.
Use the Cancel Membership button (on the home page) and complete the request form indicating you wish to cancel your membership and supply the date of your next payment (if known).
The Monthly Renew is a month-to-month membership which can be canceled without penalty or fee assuming that a 30-day notice was provided.
If you have a 6- or 12- Month membership and you wish to cancel, you will still be required to provide a 30-day notice prior to your next payment.
You must use the Cancel Membership button and complete the request form, however, you will be charged a 25% early termination fee (calculated based on the number of months remaining on the agreement).
Please see the terms of the agreement for the specific calculation details. We will process your request to cancel your membership and send you written confirmation via email or SMS/text message.
Our introductory 3-Month memberships cannot be placed on hold or canceled. Are we allowed to place our membership on hold? Yes, you may place your membership on hold for up to 6 months in a calendar year.
If you are in a 6- or 12- Month agreement, you will be charged a monthly hold fee of 10% of your monthly membership price. At the completion of the hold, your membership will continue where it left off.
Example: 6 months into your 12-month agreement you place it on hold for 3 months. When the hold is lifted, you will still have 6 months left on the agreement.
Use the Place Membership on Hold button and complete the request form to request the hold. We will process your request to place your membership on hold and send you written confirmation via email or SMS/text message.
UPDATE: As of January, 1st, 2023, all legacy memberships have been deactivated, in favor of our new Credits Packages .
If you have a 3-, 6- or 12- Month or Monthly Renew membership, you can upgrade or downgrade at any point without penalty or fee provided you give us a 30-day notice (this will restart your term).
Use the Switch Membership Types button and complete the request form to cancel your current membership and in the comments section indicate your desire to upgrade/downgrade to one of our other membership types.
We will process your request to convert your membership and send you written confirmation via email or SMS/text message.
UPDATE: As of January, 1st, 2023, all legacy memberships have been deactivated, in favor of our new Credits Packages .
How To Questions
Download from the App Store
Download from Google Play
You can either access our videos in our SWEAT Mobile App, or on a computer using a web browser.
In the SWEAT Mobile App, login then click the VIDEOS tab on the bottom of the screen.
On a computer, open a browser window, click here , then login
Once you are logged in, you will see the “Watch Video” button at the top of the page.
Experience a wide variety of unique, transformative fitness classes. Build power, strength, flexibility, balance, and mobility with our highly-skilled team of instructors.
